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1st Line IT Support - Secondary School

Posted 21/09/2021
£ Attractive
Northampton
Full time


JOB TITLE: 1st Line IT Support - Secondary School
LOCATION: Northampton
SALARY: £ 10 - £11.54 per hour
CONTRACT: Temporary - IMMEDIATE START
MUST HAVE: previous experience of working on an IT Helpdesk

The COMPANY
Our client is a very well well-established secondary school and Sixth Form.

The ROLE
The IT Helpdesk Support Consultant will be required to:

*Provide first line support to all users over the phone, face-to-face, by email and via remote software and the IT Service Desk web portal.
*Provide a point of contact and logging all calls received.
*Carry out first fix, diagnosing and resolving technical issues.
*Installation, configuration and maintenance of desktop and laptop hardware and software
*Setting up new users, disabling expired accounts and completing internal users moves, including phones
*Work with 3rd party suppliers to resolve support issues and fulfil maintenance and technical management tasks

The CANDIDATE
Our client is looking for a strong IT 1st Line Support candidate with the following skills and experience:
*Proven experience of supporting ICT hardware and software in a large organisation
*Proven ability to communicate with colleagues with varying levels of ICT skills in potentially pressured circumstance
*Proven ability to use ICT systems and tools to provide remote support including resolving incidents, reimaging devices and installing software
*Good communication skills.
*Full driving license and access to a vehicle to use for business travel


ALTERNATIVE TITLES: 1st Line Support, IT support Engineer (1st Line), IT Support, Infrastructure Engineer, Networks Support, IT Business Systems Support


This role is commutable from:
Oundle
Peterborough
Wellingborough
Corby
Kettering
Northampton


Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.



Mana Resourcing Ltd

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