We are currently recruiting for an Experienced Aftersales Manager for the Hemel Hempstead area to look after a Main Dealership.
As a Aftersales Manager you will be required to lead a company's service department to manage customer interactions. Your primary duties include overseeing other members of the service team, developing and implementing service procedures and maintaining customer relationships.
Your Duties & Responsibilities:
Setting up and maintaining the service desk
Supervising other members of the service delivery team
Maintaining customer relationships and improving response and delivery times
Updating service methods to improve overall efficiency
Resolving any service problems and customer complaints
Conducting periodic appraisals of team members and identifying areas for improvement
Creating and presenting regular reports to senior management
Inspecting rental equipment on return, looking for any damage and returning deposits
You will be responsible for 8 Vehicle Technicians and 3 Service Advisors on site
In return you will receive a basic salary dependong on experience of £40,000 plus bonus & other benefits.
8am - 6pm Monday - Friday
Saturdays - You will be required to work 1 in 3