Are you an Application Support Analyst who is looking for a company where you can shape how global companies interact with media? Where you can play a part in innovating? Where you’ll be part of a work culture that’s is genuinely committed to diversity and inclusion? Where you can just be yourself, do your best work, and have a meaningful impact? If so, we’d love to talk to you!
We are looking for a Support Analyst to manage customer-reported incidents. The successful candidate will be responsible for owning client-reported issues and queries through to resolution. Activities include analyzing customer-reported issues, providing workarounds, and accurately recreating and documenting reproduction steps for software engineering and QA teams while meeting response obligations defined by the customer’s Software License Agreement (SLA). Main tasks include: