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Assistant Credit Control Manager

Posted 04/11/2022
£45,000 per annum
Birmingham
Full time


Assistant Credit Control Manager
Birmingham
£45,000 per annum


Responsible for UK & ROW Credit Control including:

* Assisting Senior Credit Manager with day to day managing of the credit control team.
* Daily credit control technical processing.
* Active management of aged debts, unallocated cash, internal and external queries.
* Continuous improvement of the credit control function.
* UK & Europe Service Provision.

Key Responsibilities:

* Supporting Senior Credit Control Manager to deliver best in class team and results.
* Leading a team of 5-8 Credit Controllers / Cash Allocators.
* Overseeing the teams daily activity, ensuring that best practice is understood and followed.
* Organising regular catch ups with the team and key stakeholders.
* Understand monthly reporting requirements and own their timely / accurate production.
* Assisting in executing Senior Managements vision for change and process improvements within the respective teams / department.

Daily credit control technical processing;

* Ensuring pro-active, best practice credit control processes are implemented and followed ensuring overdue debt is kept to a minimum.
* Weekly ledger reviews and reporting.
* Review of credit and debit matching and action to clear.
* Query level monitoring and supporting resolution.

Monthly bank reconciliations;

* Ensuring monies paid into incorrect bank accounts are transferred to the correct location and allocations and reconciliations completed.

Monthly management, metrics, controls & trending reporting;

* Preparation and issuance of broker statements.
* Preparation and issuance of monthly Broker Brokerage Remittances.
* Management, tracking and oversight of cancellation process.
* Management and oversight of Direct Debit payment methods (BACS and SEPA).
* Collation and issuance to Finance on the monthly status of all aged debt balances by Broker and entity.
* Effectively communicate and report progress and escalate issues as required to senior management.
* Coordinate with both internal and external stakeholders to ensure that credit control processes operate smoothly, efficiently and in line with internal service level.
* Reviewing internal credit control processes and procedures, making recommendations for process efficiencies, and supporting any implementations.

Active management of aged debts, unallocated cash, internal and external queries.

* Liaison with underwriters, Claims and Finance staff as appropriate to resolve account queries.
* Managing internal / external payment queries and escalating as appropriate to ensure service levels are met.

* Provide a professional service to brokers and other external partners in all interactions.

Continuous improvement of the credit control function.

* Ensure appropriate standards are established and complied with.
* Utilise business knowledge and understanding of credit control processes to propose improvements and enhancements as appropriate and liaise with Senior Credit Control Managers as required.
* Support new functionality User Acceptance Testing (UAT) as required.

Personal Specification:

Education and Qualifications

* At least 5 years in team leader or Assistant Credit Manager Position
* General accounting knowledge.
* CICM qualified
* Educated to A level or equivalent.

Skills and Abilities

* Accurate and numerate.
* Meticulous, analytical, strong attention to detail.
* Able to handle large amounts of data whilst maintaining accuracy and quality
* The ability to manage time, meet deadlines and prioritise.
* The ability to manage a team (internal)
* Strong communicator, able to communicate effectively both verbally and in writing with internal and external stakeholders.
* Self-motivated, able to work on own initiative and use problem solving skills to proactively resolve issues.
* Positive "Can do" attitude.
* Ability to work both independently and as a team player.
* Computer skills - good working knowledge of MS Office service suite.

Knowledge and Experience

* Previous experience of working in credit control - Essential.
* Previous experience of working in a Lloyds/general insurance environment -Desirable.
* Experience and knowledge of Xchanging processes - advantageous
* Experience of managing a team.
* Familiar with accounting principles.
* Advanced knowledge of Excel.
* CICM qualified - Desirable



Oliver James Associates

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