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Business Systems CRM Manager

Posted 10/06/2024
£85,000 per annum
Manchester
Full time


Business Systems CRM Manager
Manchester
£85,000 per annum


I have partnered with a growing end user seeking a dedicated Dynamics 365 CE and Policy Systems Technology Manager to join their growing team. This is a unique opportunity to influence and improve the technology landscape.

Key Responsibilities:

* Systems Improvement: Shape and deliver improvement projects for our Sales, CRM, and Policy Administration systems.
* Production Support: Manage system support, working closely with business operations to minimize post go-live manual support.
* Team Leadership: Lead and coach a team of 5+ business analysts, overseeing their project assignments and performance.
* Process Improvement: Enhance methods for requirements gathering, process design, and user acceptance testing.

Qualifications:

* 5+ years in Project Management or Senior Business Analyst roles, with experience in CRM and Policy Admin systems.
* Proven track record in requirements gathering, process design, and user acceptance testing.
* Experience managing on-shore and off-shore development teams using agile methodologies.
* Strong project management skills with a structured approach (e.g., Prince 2).
* Excellent relationship-building abilities with both internal teams and external suppliers.
* Proficient in Microsoft Excel for data analysis and manipulation.

Benefits:

* Opportunity to make a significant impact within a fast-paced, private equity-backed business.
* Work in a collaborative environment with senior business leads and end-users.
* Flexibility in work location with a blend of office and remote working.
* Unfortunately the cannot offer sponsorship #LI-PB1 #LI-PB1



Oliver James Associates

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