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Client Operations Administrator

Posted 14/04/2021
£18,000 per annum
Wilmslow
Contract


Client Operations Administrator
Salary: £18,000
Contract: 12 Month Fixed Term Contract (Maternity Leave Cover)

As a Client Operations Administrator, the role involves a wide variety of administrative duties and supporting the HR Consultants (field based) team. Duties will include updating client documents such as Contracts of Employment and Employee Handbooks, proof reading etc. The role also involves responding to client or consultant queries by telephone and e-mail, first line support for client queries about our online systems and other general office administration, all carried out to a high quality - ensuring high levels of client satisfaction.

Responsibilities include:

* Dealing professionally and effectively with consultant and client queries.
* Developing professional and effective working relationships with the HR Consultants and other office-based colleagues.
* Word processing client documents in accordance with the instructions supplied by the HR Consultants.
* General office administration including sending letters/emails, updating the client database, and assisting other team members as required.
* Provide telephone support and guidance to both clients and consultants on Citation's online systems.
* Managing internal systems to enable efficient flow of work throughout the department and with Consultants.
* Reporting on productivity on a weekly and monthly basis.
* Adhering to internal KPI's and Client SLA's.

The Person

* Will suit an articulate individual with a strong work ethic and ability to work as part of a team.
* Strong word processing and grammatical skills
* Excellent telephone manner
* Confident, professional, and friendly communicator
* Strong team player
* Self-motivated and resilient
* Strong attention to detail
* Supportive of change
* Put the client at the heart of everything we do
* IT literate (Proficient in Microsoft applications)

Please click 'Apply' to continue your application.



2M Employment Solutions Ltd

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