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Client Services Administrator

Posted 12/10/2021
£25,000 - £30,000 per annum
Full time

Location Borehamwood
Salary £25-30k DOE
Hours Mon-Fri 9am-5.30pm

Are you enthusiastic, proactive, adaptable, and eager to learn?
You will be responsible for your own workload but also eager to pitch-in and support others where required..

Based in modern and spacious offices this fast-growing independent energy brokerage are currently looking to recruit a proactive, motivated and organised Administrator.

Working alongside a Consultant your role will be to deal with administrative tasks, providing back-office support, the pricing process, liaising with suppliers, using our CRM system and working to timelines to ensure their team are meeting business targets and objectives. Helping them to make the best use of their time by acquiring knowledge of energy procurement.

The Position & Responsibilities:

*Providing administrative office support for a growing team.
*Understanding energy procurement and the pricing process and applying this knowledge.
*Provide accurate online data entry.
*To monitor and manage the collation of bills from prospective and existing clients.
*Using our CRM system and learning how to use it to its full capacity.
*Contract management: Logging contracts, live dates, and terminations. Determine contract start dates, end dates and energy consumptions by contacting suppliers and / or using available in-house systems.
*Prepare Excel spreadsheets for clients and suppliers.
*Helping to identify clients who are able to renew contracts and understanding the renewal process.
*Enter signed contracts onto office system and assist the processing of contracts through to suppliers using bespoke portals.
*Dealing with suppliers on a day to day regarding problem solving and queries via phone calls or emails.
*Preparing and updating documents for clients to sign.
*Potential to grow portfolio and seek opportunities.

Person Specification

Previous industry and/or admin experience essential.
Strong communication skills.
Committed to the role and the growth of the business.
Ability to maintain confidentiality and use discretion.
A proactive approach i.e. is a self-starter who demonstrates initiative.
Clear telephone manner.
Proficient computer skills and good working knowledge of relevant software such as Excel and MS Office Suite.
A fast learner with organisational and planning skills.
Attention to detail and accuracy.
Energetic and flexible in approach with a positive attitude.
Team player personality

Profile Resourcing is acting as an Employment Agency in relation to this vacancy.

Profile Resourcing Limited

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