Role – Customer Service Executive / Internal Account Executive
Salary 22-25l basic and commission upto £7-8k , 25 days holiday , extensive benefits package, pension employee discounts .
Location – Norwich
Are you good on the Telephone, Can you resolve customer issues , Have you strong Open questioning skills , Can you Fact Find when dealing with frustrated customers , Can you offer customers an enhanced process , if so please read on below :
The Role – Great role if you love dealing with customer complaints!! , not everyone can however if you are looking for a role that requires Resolving issues , dealing with Cancellations this role is ideal for your skillset.
The role is all about reducing the number of customer losses. This will be through offering the customers an enhanced process should they consider leaving where we can identify and rectify service failures and explore alternative solutions to offer best value.
PLEASE NOTE : This role requires more than a call , there is a process and you will need to be structured in your approach :
Understanding customer concerns and being able to create an Action to ensure customer is retained.
Provide weekly / monthly updates to stakeholders
Escalation of key issues promptly
The Ideal Candidate for this role : You will be positive , upbeat and efficient , this role requires more than a friendly voice so the skill set that you bring must be around :
Being able to deal with Ojection Handling
Excellent negotiation skills
Proven ability to have worked in a fast paced environment
Ability to fit in with a large Corporate organisation and escalate calls through out the business , so natural internal and external communication skills
DMA recruit and source candidates into Service Led Organisations across the Industrial and Commercial space in UK & Europe working with senior, middle management and entry level professionals . If you are looking for a career in Sales, Marketing, Operations, Commercial, Supply Chain, Logistics, H&S , Financial ,Engineering, Technical DMA have a portfolio of clients covering numerous sectors : Infrastructure & Construction , Manufacturing , Environmental & Recycling, Business Services, Engineering and Logistics . Please view our website www.dmagroup.co.uk