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Customer Operations Administrator

Posted 03/08/2021
£20,000 - £22,000 per annum
Chesterfield
Full time


Customer Operations ECO Administrator
Derbyshire
£20,000 - £22,000 per annum

Customer Operations ECO Administrator for forward thinking growing energy business, this is a busy, challenging role working in a fast-paced environment with really friendly people, nice offices & FREE car parking!!

The company is a rapidly growing business, based in Chesterfield, carrying out installations of energy saving products such as boilers, air source heat pumps and electric vehicle points into domestic properties. With the ever-increasing focus on hitting zero carbon targets to reduce climate change this business is going from strength to strength. We’re now looking to increase the size of our team and are looking for a high level administrator with excellent attention to detail & ideally some knowledge of compliance!                                                        

OVERALL PURPOSE OF THE JOB:

To assist in managing all operations within the company, managing process’s not people ensuring all work is completed in a timely manner, responsible for back office functions.

 

KEY RESPONSIBILITIES:

  • Managing all work loads in line with companies KPI’s
  • Creating status reports of the weeks work loads
  • Supporting back office administration
  • Dealing with new enquiry ‘in box’ queries
  • Dealing with all social media responses, web site enquiries etc & forwarding on to relevant departments
  • Customer complaint investigations, resolution and responses
  • Dealing with the admin for all sales, quotes, orders, finance applications, installations etc.
  • Create & distribute all orders and placing orders for the materials, stock control
  • Monitor customer satisfaction
  • Carry out Quality audits on all administration throughout the business
  • Communicate with all customers re any queries/complaints
  • Communicate with all departments re all areas of the business
  • Plan work loads & distribute to relevant departments

 

KNOWLEDGE & EXPERIENCE REQUIREMENTS:

  • Excellent communication skills, with the ability to influence others
  • Good analysing/problem solving skills
  • Excellent command of the English language both written and oral
  • Strong customer focus and a commitment to providing a quality service
  • The ability to deal with difficult customers when necessary
  • Excellent Negotiation and convincing skills
  • Applicants must have initiative and be resilient to stress
  • Information processing and note accuracy
  • Adhering to KPI’s
  • Have knowledge on Data protection
  • Good organisational skills
  • Attention to detail
  • Good PC skills

Location Chesterfield   -- Salary  circa £20 -  £24k p.a.

Hrs 40 hr work with 2 days late start and late finish 10-7pm + 1 in 4 Saturday mornings

At A for Appointments, we are committed to equal opportunities for everyone.  We embrace diversity and believe that a balanced, inclusive workforce is crucial to our business. We do not tolerate discrimination, harassment or bullying towards any candidates or employees. We are proud to be an equal opportunities employer.

Due to the high volume of applications we receive, it is not always possible to respond to unsuccessful applicants.  Therefore, if we have not responded to your application within five days, please assume that on this occasion your application has not been successful.



AForAppointments

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