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Customer Service & Admin Team Leader

Posted 10/05/2024
£33,000 per annum
Full time

Advancing People - Recruitment Specialists are Recruiting for a Customer Service & Admin Team Leader for their client based in Bradford, Yorkshire.

As a Customer Service & Admin Team Leader you will lead the O2C & P2P admin & UK customer services team, providing services to the business and their customers along with administrative duties for UK & International entities.

Main Responsibilities

* Lead a team to handle all customer service contacts through to resolution providing a great customer experience for the UK business
* You and your team will handle administrative services in the O2C and P2P functions for ISSC customers and their customers/suppliers
* Provide management information and recommendations to your UK customer service team delivering an enhanced customer experience
* Be the escalation point for UK customer service complaints & operational challenges.
* Resolve operational issues impacting customers, delivering cost and time efficiencies, demonstrating value for money of a shared services support function
* Proactively identify inefficiencies, and implement continuous improvement.

Person Specification

* Experience at a management level working in a customer facing ,customer service environment,
* Experience of complaint investigation and issue resolution
* Working knowledge of customer operations, supply chain process and product information
* Previous experience of working cross functionally to continuously improve operations
* Experience of managing complaints through from capture and investigation to issue resolution and change delivery, where possible

This is a full time position offering an annual salary of £33,000 + attractive company benefits!

The position is working from home / Hybrid - The successful applicant will be required to travel to Bradford 2 times a week

Apply now!

Advancing People - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

Advancing People

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