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Customer Service Administration

Posted 16/09/2021
£20,000 per annum
Bedford
Full time


Customer Service Administration Co-ordinator
Bedford
£20,000 per annum


Company client has a fantastic opportunity to a join a well known and progressive company in Bedford. The need has arisen for a Customer Service Administrator. You will need to have excellent communication and administrative skills.

CUSTOMER SERVICE AND ORDER PROCESSING

* Process orders
* Liaise with internal Sales teams on the needs of the customer
* Ensure the Order Inboxes are always up to date and orders are processed quickly and accurately
* Ensure the Claims Inboxes are always up to date are processed quickly and accurately
* Ensure orders and order books are always up to date
* Keep all communications clear and concise in order to avoid misunderstandings.
* Maintenance of price lists to ensure order pricing is always correct, double checking pricing on orders when processing.
* Complete stock allocations as requested
* Liaise with Product Management team on stock availability across all product groups.
* Multitask across EU SAP and FEIE SAP where required depending on the customer order.
* Liaise with Product Managers on managing customer backorders
* Respond to queries as they arise, liaising with other departments to resolve issues.
* Complete project work as and when required, under the direction of the Customer Service Manager
* Keep up to date with product range and product knowledge.
* Communicate and relay information that is relevant to Sales team.
* Highlight potential issues to line manager, Sales team and Group Operation Manager.

RETURNS / CREDITS

* Generate and organise collections of authorised returns (RMAs) when requested.
* Create, or work with FLON / FEIE Finance teams to complete credits.
* Work closely with FLON / FEIE credit control if accounts near or go over their account limits and communicate this information to all relevant parties.
* Ensure correct terms are used on all orders to avoid payment issues.

LOGISTICS

* Respond to queries as they arise, liaising with other departments to resolve issues.
* Provide support for customers when logistics issues occur.
* Minimise logistics costs by collating deliveries where possible.

KEY SKILLS:-

* Strong B2B customer service skills and experience.
* Good customer account knowledge and understanding of relevant processes.
* Customer service orientation; making efforts to listen to and understand the customer
* Ability to build strong relationships with colleagues and customers.
* Excellent verbal and written communication skills.
* Good organisational skills, with the ability to multi task and the ability to prioritise and organise

Monday to Friday 9-5

£20,000 with a 10% performance bonus



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