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Customer Service Advisor

Posted 12/01/2022
£24,000 - £26,000 per annum
Glasgow
Full time


Customer Service Logistics Specialist
Glasgow
£24,000 - £26,000 per annum

Company client is looking to recruit a Logistics Customer Service Coordinator based in North Lanarkshire.

This is a fixed term 1 year contract.

Duties:
·        Processing customer orders, including the management and co-ordination of stock requirements to meet target despatch dates.
·        Liaising with hauliers, freight forwarders and warehouses regarding despatch of customer orders.
·        Effective stock management to ensure slow moving stock is minimised and annual stockholding targets are met.
·        Responsible for processing of customer complaints from receipt to reimbursement, ensuring that full investigation is undertaken to the satisfaction of customers.
·        Ensuring a high level of communication with customers covering all aspects of the business beyond order requirements such as forecasts, stock depletion rates, marketing information, product information.
·         Organising and ensuring stock availability for despatch of samples to customers.
·        Preparation of export documents in line with HMRC/Chamber of Commerce/Embassy guidelines required to assist clearance of goods in market as well as associated documentation to register brands in market.
·        Keep effective records in relation to import and export shipments and ensure company complies with HMRC guidelines in relation to excise and customs issues.



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