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Customer Service Advisor - German & Polish Speaking

Posted 31/10/2022
£31,000 per annum
Full time

Advancing People - Multilingual Recruitment Specialists are now recruiting for a German & Polish Speaking Customer Service Advisor for their client on a remote basis - Life Sciences

As a German & Polish Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the German & Polish speaking region and covering the English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner.

Roles & Responsibilities:

* Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
* Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
* Invoicing of service interventions
* Dispute Handling
* Management of service requests
* Invoicing of service requests
* Closing service requests

Person Specification:

* Fluent in German & Polish
* Strong customer focus and professional approach
* Excellent communication skills, both oral and written
* Ability to work effectively as part of a team
* Good computer skills
* Positive "can do" attitude

This is a full time permanent position offering an annual basic salary of up to £31,000 + attractive company benefits

This is a remote / Work from home position. If successful you would need to commute to Amersham, Buckinghamshire on occasion

Monday - Friday

Apply now!

Advancing People - Multilingual Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

Advancing People

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