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Customer Service Advisor - German Speaking

Posted 04/09/2023
£34,000 per annum
Full time

Advancing People Multilingual - Recruitment Specialists are now recruiting for several German Speaking Customer Service Advisors / Support Advisors for their client based in Luton, Bedfordshire who are a marketing leading digital holiday operator.

As a German Speaking Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the German speaking region, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.

Roles & Responsibilities:

* Handle inbound calls & emails from German speaking customers
* Provide exceptional service to customers calling in, both from your market-specific language and from the UK.
* Solve queries quickly and effectively, ensuring customers' needs are met in the very first interaction.
* Handle complaints and issues that arise both during holidays and after customers have returned, working closely with both customers and destination partners.
* Supporting Duty Managers during incidents and emergencies, providing welfare calls in the language spoken by European customers.

Person Specification:

* Fluent in German
* Strong customer focus and professional approach
* Excellent communication skills, both oral and written
* Ability to work effectively as part of a team
* Good computer skills
* Positive "can do" attitude

This is a full time permanent position offering an annual salary of £34,000 + attractive company benefits.

Advancing People Multilingual - Recruitment Specialists

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

Advancing People

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