Customer Service Advisor

Are you looking to work with the highest rated recruitment agency in Swansea?



Work Wales are currently working with a highly reputable local distribution centre to recruit Customer Service Representatives to join their growing team.



Key Responsibilities:

* Communicating with customers by email and other company platforms

* Handling customer complaints, providing appropriate solutions and alternatives within the time

limits; following up to ensure resolution

* Investigating and resolving customer complaints then closing support tickets

* Issuing refunds or compensation to customers

* Providing and maintaining a high level of customer service

* Learning about our products/services and keeping up to date with changes

* Following communication procedures, guidelines and policies

* Processing orders across the company's selling platforms

* Processing customer returns

* Updating customer accounts

* Processing orders and printing of labels and invoices

* Passing customer feedback onto the product or sales team to improve our offerings



Pay Rate: £10.50 per hour

Hours of Work: Day shift (8am - 4.30pm) - Monday to Friday

Candidates must be able to work additional hours as & when needed during busier periods



The ideal candidate will have:

* A proven track record of excellent customer service skills

* Reliable and Hardworking

* Basic level IT competency

* Strong literacy and numeracy skills

* Able to work as part of a team and alone

* Strong attention to detail

* Multitasking skills and good organisational abilities

* Ability to work calmly under pressure

* Ability to use initiative to proactively spot and resolve potential problems

For more information, please contact Matt on 01792 477340 or email