Title: Customer Service Advisor
Salary: £20000 - £24,000 per annum
Our client is looking to recruit a permanent, full-time Customer Service Advisor to be based in Manchester.
Providing members with advice and guidance on next steps and their on-going journey with the organisation.
Developing and maintaining excellent communications with other teams and divisions
Day to day operational functions relating to the contact centre policies and procedures within agreed Service Level Targets
Providing an excellent service to both internal and external customers
Respond to all inquiries from all members up to the first level resolution and refer any second resolution calls to other sections across the organisation as appropriate.
Requirement and Attributes:
Excellent PC & typing skills.
Excellent written and verbal communication skills.
Able to work in a team.
Good attention to detail.
Flexible to work shifts.
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