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Customer Service Advisor - Remote

Posted 29/02/2024
£22,000 - £28,000 per annum
Remote / Work From Home
Full time


Title: Customer Service Advisor / Coordinator
Location: Remote
Salary: £22,000 - £28,000 per annum

Company client is looking to recruit for a Customer Service Adviser to be based in London / Working from home.

Job responsibilities:

First point of contact for incoming telephone calls.
Accurately process enquiries, resolving concerns where possible or distributing call back requests to the relevant department with key information
Responding to queries and ensuring they are logged correctly in line with each client’s contract on our clients management system
Follow up on queries and plan engineer or sub-contractor attendance as required
Respond to all inquiries from all members up to the first level resolution and refer any second resolution calls to other sections across the organisation as appropriate.

Requirements:

Have excellent customer service skills.
Have excellent communication and listening skills.
Be computer literate.
Relationship building skills
Can do attitude
Good attention to detail.
Flexible to work shifts.

Keywords: Customer Service Advisor, Call Centre Advisor, Customer Services, Customer Service Assistant, Consumer Advice, Customer Service Agent, Customer Service, Inbound Call Centre, Inbound Contact Centre, Contact Centre Advisor, Contact Centre Agent, Call Centre Agent.



Bratchen Technology

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