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Customer Service Advisor Role

Posted 07/09/2021
£18,000 - £20,000 per annum
Harpenden
Full time


Role: Customer Service Advisor Role
Location: Harpenden
Salary: £18-20k

Do you have office-based experience with excellent customer service and communication skills? Are you known for your outgoing, bubbly personality and your credible, hardworking nature?

We are a leading provider of employment background screening services for companies based in the UK and globally. Based in Hertfordshire we require a full time Customer Service Advisor to join our team and learn all aspects of the screening department responsible for completing candidate screening files.

If you are a goal orientated team player looking for an excellent and very rewarding opportunity to join a diverse and vibrant team, then this is just the role for you!

Essential requirements:
Fluent in spoken and written English
Good customer service with a polite and professional telephone manner
You will be computer literate, a knowledge of Word and Excel will be an advantage
The ability to deal with people of all levels in a confident and professional manner
Excellent written and verbal communication skills
Excellent organisational skills and good attention to detail
Approachable, Hard Working, Credible, Flexible
Honesty, integrity, and discretion are an absolute must.

Key responsibilities:
Follow all department procedures
Candidate/Client Support via telephone and email
Obtaining employment references via telephone from companies in the UK and Overseas.
Ensure all employment screening tasks are executed daily
Data analysis and research
Handling and managing confidential documents and files
Analysis and interrogation of data supplied by candidates
Quality Control

What's on offer?
Career progression
Pension scheme (auto enrolment)
Competitive salary
2 days flexitime per month
Free car parking
Good location with easy access to London
Fun and vibrant office environment
Rapidly expanding company
Strong team ethic

Profile Resourcing is acting as an Employment Agency in relation to this vacancy.



Profile Resourcing Limited

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