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Customer Service Manager - Essex

Posted 28/10/2021
£30,000 - £40,000 per annum
Colchester
Full time


Position: Customer Service Manager
Location: Essex
Salary: £30,000 - £40,000 per annum

An exciting opportunity has arisen for Customer Service Manager to join an expanding team in Essex.

The role will involve receiving in-bound calls from partners and customers of the business and investigating their complaints ensuring each is brought to a satisfactory resolution.

You will be responsible for building, developing and motivating a team, ensuring processes and procedures are in place.

Experience in establishing a small but growing contact centre team
Ensuring all KPI's are achieved monthly
Implement new systems and optimise existing systems
Providing hands on support and managing escalation queries

Requirements:
Outstanding team and people leadership skills
Ability to handle challenging customer queries
Knowledge or experience in subscriptions is an advantage

If this sounds like the role for you apply below.



Bratchen Technology

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