Position: Customer Service Manager
Salary: £30,000 - £40,000 per annum
An exciting opportunity has arisen for Customer Service Manager to join an expanding team in Hampshire.
The role will involve receiving in-bound calls from partners and customers of the business and investigating their complaints ensuring each is brought to a satisfactory resolution.
You will be responsible for building, developing and motivating a team, ensuring processes and procedures are in place
Experience in establishing a small but growing contact centre team
Ensuring all KPI's are achieved monthly
Implement new systems and optimise existing systems
Providing hands on support and managing escalation queries
Outstanding team and people leadership skills
Ability to handle challenging customer queries
Knowledge or experience in subscriptions is an advantage
If this sounds like the role for you apply below.