Title: Customer Service Manager
Salary: £30,000 - £32,000 per annum
Our key client is looking to recruit a permanent, full-time Customer Service Manager to be based in London.
Job responsibilities :
Promote customer service excellence ensuring the quality of customer care and service are delivered to the highest standard.
Understanding customers and their markets to offer the best solution to their needs.
Lead, motivate and mentor the team through developing, coaching and providing feedback.
Influence behaviours and culture within the department ensuring professionalism at all times.
Dealing with customer inquiries via email and over the telephone.
Updating customer details on internal databases.
Dealing with all associated administration.
Have excellent customer service skills.
Have excellent communication and listening skills.
Be computer literate.
Relationship building skills
Can do attitude
Data analysis skills.
Good online eCommerce sense.
If you feel you have the relevant experience and credentials for this role, then please simply send your CV by hitting APPLY NOW!