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Customer Service Operative

Posted 22/10/2021
£18,500 - £21,000 per annum
Sutton
Full time


Strong Group are recruiting for 3x Customer Service Operatives needed in Cheam

This is a full-time permanent position

Monday - Friday, 35-40hrs a week (various shift patterns)

Based in a call centre, you will be working within a team of skilled customer service operatives coving all domestic gas service contracts

Main Responsibilities



- Achieve exceptional standards of customer service

- Answer calls (from customers, engineers, and clients) and facilitate appointments, in line with contract conditions

- Plan engineer's work

- Carry out engineer diary management

- Book service appointments

- Approve engineers timesheets

- Monitor and action escalation reports

- Support the gas department with administration tasks





Candidate Specification

* Excellent communication skills (both written and verbal)
* Previous experience in a customer service role
* Exceptional customer service skills
* Good organisation skills
* Initiative and good work ethic



Benefits

* Role specific training and development
* Mental Health awareness & resources
* Yearly annual leave increase after 5 years of service
* Open door policy
* London living wage employer
* Member of the 5% club

The annual salary offer is between £18.5k - 21k

If interested, please call Ben on 02030068404 or email ben.hewlett@strong-group.co.uk



Strong Recruitment Group Ltd

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