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Customer Service representative

Posted 06/07/2024
£ Attractive
Kent, Kent
Full time


We are seeking a dedicated and friendly Customer Service representative to join our team in the accounting industry. As a Customer Service representative, you will play a crucial role in ensuring a positive and seamless experience for our clients. You will be responsible for handling inquiries, resolving issues, and providing exceptional service to our clients.

In this role, you will have the opportunity to work closely with our accounting team, providing support and guidance to our clients regarding their accounting needs. Your strong communication skills and attention to detail will be essential in providing accurate and timely information to clients, as well as maintaining a high level of professionalism in all interactions.


  • Answering incoming calls and responding to client inquiries promptly and accurately
  • Providing assistance and support to clients regarding their accounting needs
  • Managing client accounts and maintaining accurate records
  • Resolving client issues and providing solutions in a timely manner
  • Collaborating with the accounting team to ensure client satisfaction
  • Maintaining a high level of knowledge and staying up-to-date with industry trends and changes
  • Providing exceptional customer service and going above and beyond to exceed client expectations


  • Strong communication skills, both written and verbal
  • Excellent problem-solving and critical-thinking abilities
  • Exceptional attention to detail and accuracy in work
  • Ability to multitask and prioritize tasks effectively
  • Proficient in Microsoft Office Suite and other accounting software
  • Knowledge of accounting principles and practices
  • Previous experience in customer service or a related field is preferred

Apricus Resourcing

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