Customer Services and Operations Assistant - Slough
Salary: up to £22,500 depending on experience
Hours: Mon- Fri, 9am-5.30pm
My client are a successful technology distribution business based in Slough, with a fantastic opportunity for a Customer Services and Operations Assistant to join their team.
The business has experienced rapid growth in recent years and are seeking a customer-focussed person to join their exciting business, to continue to be able to provide a 5-star service to their clients.
Roles and responsibilities of the Customer Services and Operations Assistant:
*Handling all inbound calls and dealing with various customer enquiries from destination and rate requests to line faults, payments, and billing queries.
*Handling all inbound calls from Retailers with regards to deliveries, products etc.
*Handling all inbound calls from Businesses with relation to their broadband service from order taking, set up to 1st line technical support.
*Responding to all customer emails, missed calls and voicemails in an efficient manner.
*Checking payments accurately to prevent credit card payment fraud in line with our anti-fraud procedure.
*Updating and maintaining daily and weekly call summaries, highlighting number of calls, nature of enquires and first call resolution by service.
*Dealing with all Order related issues (short orders, missing products, faulty products, delivery disputes, etc)
*Raising claims for all delivery disputes and missing orders post full investigation
*Chasing retailer refunds and issuing credit notes
*Dealing with all commission queries from retailers, including requests for more information, change of payment method, change in payable name, re-issue of commissions, etc
*Evaluating and completion of expenses claims for Sales teams (bimonthly).
*Provisioning Broadband services for Retailers/Other Business once sales orders have been placed (ensuring accuracy when setting up this service is vital to avoid disruption and dispute)
*Working in line with KPIs and SLAs that are set by the Manager.
Skills & experience required:
-Previous experience either in Customer Services, Sales, Operations, or Administration
- A patient, customer-focussed nature and good telephone manner
- IT literate with programmes such as Microsoft Office, Outlook, using a database etc.
- If you speak another language such as Urdu, Punjabi, Gujarati, Hindi, Tamil or Bengali it would be advantageous but not essential
- Ideally based within a commutable distance to Slough as you will be based in the office
In return for your hard work:
- You will be paid a salary of up to £22,500 depending on experience
- You have the opportunity to earn bonus of an additional £2250 per year (10% of annual salary)
- You will get 33 days holiday including bank holidays
If you are interested in the Customer Service and Operations Assistant role, and local to Slough, please get in touch now with Sam on 07825 351251 or email email@example.com. This is an exciting position and won't be around for long.