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Customer Services Support

Posted 16/09/2021
£22,000 - £26,000 per annum
Burgess Hill
Full time

Customer Services Support
West Sussex
£22,000 - £26,000 per annum

You will be joining a very well- established company and team, who pride themselves in operating within a high standard of service to a wide network of Companies. Experience of B2B customer service preferred. Our client offers a friendly environment and will expect team members to support each other during busy periods.

Key Skills:
·        Dealing with enquiries ensuring customers are up- dated where necessary at each level of the order process
·        Competent and accurate update and input onto company order systems and a sound knowledge of excel
·        You will be liaising with couriers taking and processing a wide mix of product orders, accuracy is very important
·        Working within the team dealing with issues and finding solutions - working with the internal sales teams and team members using your own initiative.
·        The product range is diverse, and you will be required to learn and retain data in regard to the company products.
·        Ensuring that customer needs are met, including but not limited to updating pricelists, updating systems and website settings sending requested reports and providing innovative service solutions where appropriate
·        Providing aftersales care, providing updates on orders, liaising with our courier for in-transit queries, booking in of returns and raising credits
·        Answering incoming calls and dealing with the enquiry or directing to the appropriate department.
·        Providing feedback to Head of Customer Service on any process improvements
·        Dealing with customer service issues and reporting these to the appropriate account manager where necessary
·        Ensuring collection orders are notified and collected in a timely fashion.
·        Processing orders
·        Perform administrative web management tasks
·        Provide product and marketing ideas/feedback to management.

Working hours are flexible between 8.00 and 17.00 Monday to Friday. This role is 40 hours per week minimum with the option for overtime prior to 08:00 or after 17.00 to focus on administrative duties.Car owner driver due to location

Salary £22000 to £26000 plus OTE salary neg according to experience and knowledge. Excellent benefits package.

Solutions 2 Recruitment Ltd

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