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Customer Technical Account Manager

Posted 25/10/2022
£45,000 - £50,000 per annum
Full time

Customer Technical Account Manager

Food Manufacturing

Cross Hands

£45000 - £50000 PA

The Company

This award winning food producer is a true market leader within its field. Nationally represented supplying British retailers as well as exporting to over 50 countries internationally.

Employees are supported to grow and achieve their full potential in an environment that embraces innovation, continuous improvement and sustainability.

The Role

This vacancy is a brand new position based in their Cross Hands facility within the Technical Support Team.

You will work Monday to Friday 08:30AM - 05:00PM.
The purpose of the role is to manage the day to day relationship between the company and one of the largest retailers in regard to Food Safety and Quality Standards.
Due to continued growth and expansion, this role will support the future growth and business development strategy with one of the main customers. You will be a key representative of the Food Safety & Quality division of the company operating at a strategic level, driving and managing a wide range of customer relationship initiatives while collaborating with and supporting a high performing and effective Technical team.
You will have one direct report and a whole team providing you with support for data analysis, customer complaints etc.

Duties will include:

* To work collaboratively between the customer and the company, ensuring that we cascade and deliver the Food Safety & Quality requirements of the customer to the Technical and wider functions within the site
* To operate as the company representative with customer(s) in matters all related to Food Safety & Quality on the account
* Represent the Food Safety & Quality department in a positive and pro-active manner at customer head office meetings, including development gate meetings, technical reviews, product reviews etc.
* Develop strong relationships with both the customers and the wider site teams ensuring the company are the supplier of choice with the customer
* To be responsible for protecting at all times, the integrity of the company through positive and constructive actions and attitude
* Regularly review KPI's and drive actions along with the site teams to continually improve KPI's

The successful applicant will have the following qualifications, experience and attributes:

* Solid Food Industry experience, preferably in a Technical / Quality role
* Science/ Food Science/ other related discipline qualification at higher education level, OR equivalent experience in industry
* Exposure to the ways of working of UK retailers
* Organisational skills to enable the management and development of multiple projects
* Confidence to manage customers and key stake holders in a fast-paced environment
* Effective communication skills, both written and verbal at all levels
* Willing to build knowledge base above and beyond core experience
* Full UK Driving Licence and willingness to travel as necessary

In Return

Opportunity to join an organisation where employees are respected and empowered to reach their full potential. This is a new position within the organisation, providing an exciting challenge for the successful applicant.
Offering an excellent salary of up to £50000 PA for applicants who meet all requirements as well as company benefits. Be part of a productive and motivated team within a highly successful organisation.
For more information contact Kim Simpson of Work Wales for a confidential discussion.

Work Wales

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