Your job will include:
As a Dual Service Supervisor, you will be responsible for the cleaning and security teams, ensuring that the required standards are met.
Your day-to-day duties will include:
- Driving the service excellence standard throughout the team
- Continually monitoring and evaluating the performance of the team to ensure the required standards of delivery are exceeded
- Identifying training needs and implementing action or performance plans to ensure colleagues meet their goals in line with both personal and business objectives
- Constantly looking for innovative ideas to add value and to make the service delivery more effective
- Building and maintaining a professional relationship with all stakeholders and partners including the Management Team
- Ensure staffing levels are kept in line with the contractual agreement, recruiting as required
- Maintaining effective and accurate communication
- Develop and maintain an excellent working relationship with the local partners and applicable local agencies
- Ensure that Westgrove’s and the centre’s Health and Safety Policy is implemented, maintained and regularly reviewed in line with the needs of the business and any legislative change
- Ensure equipment is maintained and regularly inspected
- Provide professional and technical coaching to team members
- Provide high levels of customer service to all stakeholders including shoppers, retailers, contractors and partners at all time
As a Dual Service Supervisor, you will need:
- Valid SIA Licence and First Aid certification
What you will get in return:
We understand that our people are our business and we want our colleagues to feel special. So, on top of the usual things you’d expect from a business like ours, we also reward you with:
- Pension scheme (eligibility rules apply)
- Training and development opportunities including NVQ’s, Diploma’s and more
- Free and confidential colleague welfare
- Health Care and Benefits scheme including discounted gym membership
- Reward & Recognition Awards
- Volunteer days
Why join Westgrove?
We’re uncompromisingly people orientated and our colleague centric DNA is what makes a career with us so rewarding. Our people are at the heart of our business and we care about the wellbeing of all our colleagues.
The Westgrove Group provide cleaning, security, maintenance and customer service to high footfall customer facing destinations including shopping centres, corporate buildings and airports. We have years of experience and knowledge in providing quality service and now is an exciting time to join us and be part of something special.
Think that this position is right for you? Then we'd love to hear from you. Click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews.
You could be right for this position if you've previously worked as any of the following: Cleaning Supervisor, Housekeeper Supervisor, Security Supervisor, Site Supervisor.