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Experienced Aftersales Customer Advisor

Posted 18/06/2021
£21,000 - £22,000 per annum
Full time

We are recruiting for an experienced Service Advisor to join our Main Dealer client in Yeovil.
They offer you a combination of a basic salary plus commission, which is determined by your current experience and your progression.

Basic salary is between £21000 - £22000 plus bonus with a ote circa £26000

Working hours are Monday - Friday 8:30am - 6.00pm, Saturdays 8:30am - 12:30pm on a rota basis.
They also offer a Company Pension Scheme and annual bonus.

Your Key roles will be
To acknowledge both potential and existing customers of the business in a warm and friendly manner
Using the booking system, appoint customers for repairs, servicing, warranty work and MOT tests
Manage all invoicing aspects in order to achieve departmental KPI's
The ability to advise customers regarding parts and services in a professional and effective way
Finalise and document all customer visits in order to meet manufacturer standards
To continuously deliver the highest level of customer satisfaction in addition to having self-pride

You key knowledge base will be
Key up-sell items and incentives - effectively used to improve the business and increase growth
Telephone techniques and etiquette
Appropriate customer handling skills
Automotive systems (e.g. understanding of basic vehicle layout, function and location of parts) and current issues
In-house computer systems and the internet
General office equipment (i.e. telephone systems, copiers, fax machines, internet)
Previous experience working within a main dealer is not essential, but preferred

You will need to demonstarte
Teamwork, experienced team members will be on hand to assist and train
Communication skills
Computer literacy
Numeracy and a keen eye
Planning and organisation
Customer focus
Relationship maintenance and building rapport

We are looking to create
Happy people working in a happy environment
Approachable, open door management policy
On the job training and progression
Full time position with bonus structure

Send in your cv and lets have an initial conversation with a view to a social distanced face to face interview

Recruit Central

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