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Fast Fit Centre Manager

Posted 25/10/2021
£45,000 per annum
norwich
Full time


Role: Fast Fit Centre Manager

Salary: up to £40,000

Location: Norwich

The Centre Principal (CP) is responsible for the overall management & leadership of their centre and is ultimately accountable for performance in all areas including, but not limited to, people, operations, car count, profit, sales, and administrative duties.

Where required, CPs are also expected to spend time within service bays and with their centre team, training, motivating & assisting when necessary. Similarly, in the absence of the required number of employees the CP may be required to perform any centre operation, including MOT testing, Fast Fit repairs, or Servicing. You will ensure that at all times the highest level of customer service is maintained both personally and from your team. 

General CP responsibilities:

  • To proactively achieve and/or exceed sales targets and operating budgets within your allocated centre
  • To be primarily accountable for P&L, along with support from both the finance department and your AGM
  • To assist with the drive of quality & consistency of customer service and retention performance within your centre
  • To ensure transaction and customer satisfaction targets are achieved at all times
  • To be responsible for the delivery of the IN‘n’OUT experience to each and every customer, or visitor within the centre
  • To manage and assist with customer complaints
  • To be accountable for staff numbers and placement/deployment of crew, to ensure competence, efficiency and productivity is achieved every day
  • To effectively manage people, time and resources to build strong recognition and reputation for the IN‘n’OUT brand
  • To create weekly schedules/rotas and complete all banking procedures
  • To maintain and manage all stock requirements in line with necessary budgets and company expectations, including the facilitation of audits/inventories
  • To follow and promote all company health and safety policies and regularly train and support both new and existing employees
  • To assist with the recruitment of new employees and their inductions/onboarding



Modvada Recruitment Solutions Ltd

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