Hire Branch Manager / Assistant Manager

Hire Manager / Assistant Manager

Cardiff

£26208 - £28392 PA Negotiable on experience

Company vehicle and bonus scheme



The Company

Work for a well established, award winning organisation in the Cardiff area. The company hire out machinery and tools used within the construction industry and have branches throughout South Wales. They have a dynamic culture and believe in development of staff and offer internal progression opportunities. This company pride themselves on their high levels of customer service and are currently looking for either a Branch Manager or Assistant Manager to join their team in Cardiff.

The Role

A full time permanent position working Monday to Friday only.
In this role you will be required to ensure effective operations of the branch. Managing your team, increasing sales as per company targets, monitoring stock level, looking for improvements / efficiencies and providing consistent first class customer service. Duties and responsibilities will include:

Staff

* Provide weekly report to the Operations Manager
* Check staff weekly check sheet and follow up on any issues that arose
* Effective management of all staff ensuring the provision of 1stclass customer service
* Ensure all staff are dressed according to company guidelines and monitor staff performance and attitude.
* Monitor staff rota's and holidays, re-arranging staffing where needed
* Monitor staff sickness levels and complete RTW and RTW interviews where needed. Escalate any noticeable trends.
* Deal with any discipline issues escalating to a director as and when needed. Ensure all relevant paperwork is completed accurately and recorded in staff file
* Monitor staff log ins and tackle any lateness head on.
* Provide any necessary training required by staff and follow up
* Provide staff with day to day tasks to be completed and monitor their performance
* Complete a yearly staff review

Stock

* Monitor all purchases in line with branch budget
* Monitor cross sales in line with branch budget and availability of our own equipment
* Record and monitor age of equipment, servicing required and replacement plans
* Monitor and arrange depot exchanges of equipment recording stock in and out.
* Liaising with Plant Manager regarding the LOLERS servicing requirements.
* Monitor the appearance of equipment and spot check inspections/repairs carried out.
* Monitor and control stock received
* Monitor and inform the Plant manager of any health and safety updates of equipment.
* Discuss any new equipment requirements with the Plant Manager.

Sales

* Monitor and adhere to depot sales targets as set by the director
* Set staff targets for sales based on the branch target
* Complete weekly invoicing for accounts and monitor key accounts
* Meet with existing and potential customers to secure sales
* Provide potential leads to hire desk staff
* Provide weekly KPI's to the director for all staff including yourself.
* Update marketing literature in depot actively encouraging growth
* Ensure staff are obtaining correct cross hire pricing
* Spot check contracts to ensure correct level of profit received

Branch

* Ensure branch is presentable and inviting at all times.
* Carry out thorough yard inspections weekly
* Monitor debtors and creditors
* Ensure all staff adhere to and meet health and safety standards
* Ensure vehicle checks are carried out by the drivers and signed off by the manager
* Monitor fuel usage
* Ensure till floats are correct by spot checking weekly
* Ensure full banking procedures are adhered to by staff
* Key holder responsibilities

Service

* Ensure all staff provide 1stclass customer service to all
* Ensure drivers are delivering and collecting within they're service level agreement (SLA)
* Develop a customer service check for each department to ensure customers are happy with delivery times, repair timescale and standard.
* Ensure Company integrity is maintained at ALL times

Requirements

The successful applicant will come from a Hire background - this is essential for this role. You may be an existing branch manager, assistant manager or a 2IC looking to further develop your Hire career.

Ideally we are looking for experience in Hire of tooling or machinery but applicants from a car hire or other product hire background will be considered.

The following skills and attributes are also required:

* Hire background essential
* Previous management or supervisory experience essential
* Solid reporting and IT skills
* FIrst class customer service skills
* Organised and have good attention to detail
* Able to work well in a busy fast paced environment
* Deadline driven
* A solid business acumen

In Return

The company are offering a solid base salary plus a bonus scheme and a vehicle which can also be driven to and from work each day. It is a Monday - Friday role, which is rare in this industry, giving a solid work / home life balance. The company offer great long term career prospects, are in a growth phase and have an excellent team culture. For more information contact Kim Simpson at Work Wales for a confidential discussion.