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Infrastructure Support Specialist

Posted 18/05/2021
£30,000 - £40,000 per annum
City of London
Full time


Infrastructure Support Specialist
City of London



This is a Group level role supporting the Group IT infrastructure. We are a small but effective team who pride ourselves in our customer-service and "can-do" attitude. Working closely together to share knowledge and skills to be the best we can be. The role will suit someone with 1st and 2nd line experience from a Service Desk and desktop support background looking to progress into infrastructure, projects and being an escalation point for others in the team.

Key Responsibilities

* Working with the IT Service Desk and Network to provide support for the user base and the IT Infrastructure.
*
* Mentor of Junior IT service desk members and form part of the escalation into a 2nd / 3rd line role.
* Provide escalation for 1st Line support on IT and Service Desk requests.
* Provide ownership and innovation of the Service Desk and enable new features, improvements, and service level agreements.
* Provide operational reporting for the Infrastructure Team Lead.
* Ensure support tickets and incidents are dealt with in a timely manner and within agreed SLA's.
* Build and maintain relationships with 3rd party suppliers for services such as IaaS, managed printing and software vendors.
* Perform computer / server and software installations.
* Support the ongoing maintenance and stability of IT Services

You will be able to demonstrate a working knowledge and experience of the following:

* Troubleshooting desktop and server hardware faults and issues.
* Microsoft Windows Server 2016+ and above
* Azure Infrastructure-As-A-Service and O365, as well as knowledge of the various platforms that fall under these.
* Citrix knowledge of catalogues, redeployments of images and using Citrix Studio and Director.
* Lenovo, HP technologies, Citrix and thin clients
* Internet security gateways, email security gateway's and archiving solutions.
* Endpoint protection management and monitoring
* Networking, WAN, LAN and network skills.
* Cisco Meraki & Mitel telephony experience would be ideal.

The following qualifications would be beneficial:

* Microsoft - MCP accreditation in Desktop & Server Support/Configuration.
* ITIL v3 Service Management (Foundation).



Oliver James Associates

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