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IT Service Desk Analyst

Posted 13/04/2022
£125 - £170 per day
Leeds
Full time


Service Desk Analyst - 6 Month Contract - Inside IR35
Leeds
£125 - £170 per day


One of our clients in the financial services is looking for a Service Desk Analyst to join their Leeds Office for a 6 month contract - £170 per day Inside IR35.

Role:

* Provide excellent Customer Service via the telephone, email and customer portal
* Log all Incidents and Requests in LANDesk
* Using the impact and urgency matrix, ensure that all Incidents are assigned the appropriate SLA
* Manage all Service Desk tickets, escalating Incidents and Requests to support teams or DevOps teams as appropriate
* Understand and proactively operate the escalations procedure defined in the Incident Management process
* Carry out basic operational procedures and instructions so that tasks are completed accurately and on time
* Provide user support, coaching/mentoring to end-users
* Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Desk Team leader

Requirements:

* Strong knowledge of Microsoft products Office 2010 - 2016
* Strong Customer Service Skills
* Strong attention to detail in logging support calls, updating call details and managing call closure
* 3 Days a week onsite in the Leeds Office


Service Desk Analyst - 6 Month Contract - Inside IR35



Oliver James Associates

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