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IT Systems Support

Posted 21/10/2022
£30,000 per annum
Bedford
Full time


Advancing People have the pleasure of assisting our Bedford based client with the recruitment of an IT Systems Support professional. The ideal candidate for this role will have IT experience and will have worked in an 2nd Line Support or a Systems Analyst role.

KEY ACCOUNTABILITIES:

1 Responds appropriately to urgent issues as they arise
2 As part of the team, investigate, analyse and prioritise incidents and service requests for business systems
3 Investigation and resolution in a timely manner of any issues which arise
4 Conduct routine and ad-hoc system housekeeping duties
5 Ensure good communication with Business Systems Support Manager, IS Systems Manager and other colleagues as appropriate
6 Provide support for Market systems
7 Develop a good working knowledge of Broking systems
8 Keep up-to-date with system enhancements and changes
9 Provide assistance with User Application Testing for software upgrades and patching
10 Ensures consistent quality of system support is provided to users
11 Interacts with the business regularly and effectively to understand their needs
12 Shares information that could be beneficial to the Company

Knowledge/Experience

1 Knowledge of Global XB / Sector advantageous but not essential
2 Salesforce knowledge would be beneficial
3 Experience in a similar support or systems administration role essential
4 Basic knowledge of insurance
5 Understanding of legal and regulatory requirements within the world of insurance
6 ITIL experience

Advancing People - The Recruitment Specialist

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.



Advancing People

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