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Junior Implementation Associate

Posted 09/06/2021
competitive salary negotiable
Edinburgh
Full time


FINTEC recruit is seeking a Junior Implementation Associate for our Fintech Saas client business based in Edinburgh. This is a permanent role with great opportunity for progression. Competitive salary, negotiable by experience.

You will be working with business clients within the sales process (post-sale) in terms of onboarding new customers successfully to use the company's software platform/product. There will be some travel on occasions within the UK and possibly overseas.

Responsibilities:

* Working with new clients in demonstrating the software platform system and features and full roll-out of the system for the client.
* Onboarding new clients to the system successfully
* Attend internal meetings and conference calls in reviewing customer progress
* Gather customer requirements and create user stories
* Test and troubleshoot the setup for the platform and create Jira tickets where applicable
* Generate and manage customer cases in Jira and with the internal Product Owner
* Liaise with internal Support managers to ensure hardware install and support.
* Liaise with internal Product/Ops team on improving the processes
* Support training sessions, classroom based, Webex or telephone
* Plan, structure and deliver training sessions in the Implementation Managers absence

Skills and Experience required for the Junior Implementation Associate:

* Exposure to implementing complex software projects
* Able to engage with a customer at all management levels
* Strong relationship building and influencing skills
* Business analyst's skills or experience in scoping out requirements would be an advantage.
* Competence with project management tracking tools
* Some account management experience would be an advantage
* Appreciation of the latest legal/regulatory and compliance issues and requirements.
* Proficient in excel, google suite and Jira.
* Educated to A Level standard or equivalent
* Bi-lingual skills are desirable but not essential.

Full details for the Junior Implementation Associate role is available on application . To apply please send your CV to FINTEC recruit



FINTEC recruit Limited

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