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Merchant Services Specialist - German Speaker

Posted 17/05/2024
£12.00 - £16.00 per hour

Merchant Services Specialist - German Speaker
Location: London, United Kingdom
Contract: 3 months (June - August)
Salary: £12-16 per hour (negotiable)
Hours: 8 hours per day, 5 days a week (between 10:00 AM and 10:00 PM German time)

About the Role:

On behalf of our client, we are urgently seeking four highly motivated and fluent German-speaking Hotline Merchant Service Specialists to support a prestigious project. This short-term role is based in the London office of a leading global fintech company and requires an immediate start by June 5th.

Key Responsibilities:

* Provide exceptional support to German-speaking merchants via phone, email, and live chat.
* Manage merchant accounts, including setup, maintenance, and issue resolution.
* Collaborate with internal teams to promptly address and resolve merchant issues.
* Maintain up-to-date knowledge of company products, services, and policies.
* Ensure compliance with all relevant regulations and company policies.


* Fluent in German and English.
* Strong problem resolution skills and ability to quickly learn and apply knowledge from training materials.
* Experience in B2B client service is highly preferred.
* Ability to logically determine key stakeholders in merchant issues and effectively follow up.
* Prior experience in the payment industry is a plus.
* Excellent customer recovery skills.

What We Offer:

* Competitive hourly salary.
* A dynamic and collaborative work environment.
* Opportunity to work with a leading company in the fintech industry on a high-profile project.

This is a fantastic opportunity for individuals with strong language skills and a passion for customer service to contribute to a major international event. If you meet the qualifications and are ready to start by early June, we encourage you to apply immediately.

Oliver James Associates