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Ocean Service Executive

Posted 12/06/2024
£32,000 - £40,000 per annum
Hayes, Greater London
Full time

Strong Group are hiring an experienced Ocean Customer Service Executive in Hayes

* £32,000 to £40,000 per annum
* Permanent, Full-Time
* Immediate Start
* Monday to Friday - 9:00am to 5:30pm
* 23 days holidays excluding bank holidays
* Company Pension
* Free parking


* Oversee the import process for sea freight, ensuring efficient and timely delivery of international shipments.
* Monitoring and ensuring adherence to customs regulations, preparing, and submitting all necessary documentation to avoid delays and penalties.
* Liaising with vendors, shipping lines, and clients to streamline import activities and resolve any issues that arose during transit.
* Prepare and verify import documentation including bills of lading, commercial invoices, packing lists, and certificates of origin.
* Conduct analysis to identify cost-effective shipping routes and methods, improving delivery efficiency and reducing expenses.
* Input shipment details into the logistics system and compile comprehensive reports for internal use.
* Actively address and resolve logistics-related issues such as shipment delays, customs hold, and documentation discrepancies.
* Maintain high levels of client satisfaction by providing regular updates on shipment status and promptly addressing inquiries and concerns.
* Keep up to date with changes in import regulations, ensuring the company remained compliant with all relevant laws.
* Worked closely with sales, warehouse, and finance teams to facilitate smooth import operations and support company objectives.

It is essential the successful candidate has proven experience in Ocean Freight.

If interested please call Adam on 02030068405 or email

Strong Recruitment Group Ltd

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