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Security Systems Service Engineer

Posted 11/11/2021
£38,000 per annum
Greater London
Full time

My client is a division of one of the world’s largest property management organisations.  Due to a growing customer base they have an exciting opportunity for an experienced Security Systems Service Engineer to join their London team.

My client has an impressive client base, including maintenance contracts with two London Boroughs, a multi-site London University, office blocks and other multi-tenanted buildings. (They do not work in the retail or domestic markets). 

You will be working for an organisation that has a great working environment, is committed to supporting its work colleagues, and with a real desire to go the extra mile to ensure all team members excel in their roles and all customers receive outstanding service.

The role

Service and maintain a wide range of security equipment in their growing portfolio of large, single site and multi-site clients.
Provide on-site technical support and solutions to customers during both reactive and routine visits.
Be involved in a 24-hour emergency cover rota. Currently this equates to 1 week in 5.

The key technical requirements for this role include:

An excellent working knowledge of Intruder, CCTV and Access control systems.  Experience with the following brands would be a distinct advantage: -
Intruder: Texecom, Galaxy, Menvier
CCTV: IDIS, Axis, Aviglon, HIK
Access control: Lenel, Janus C4, Sateon, Vanderbilt, Net 2, SiPass

About you

Must have at least 3 years relevant experience
Outstanding customer service skills
Provide excellent service to exceed the expectations and requirements of both the internal and external customers
Must be flexible, self-motivated, with a can-do attitude
Able to work independently and as part of a team
Full UK driving licence
Adhere to health and safety requirements
The ability to lift and climb ladders

What’s on offer

Basic Salary of  up to £38,000 per annum, dependent on experience, which could be increased for an exceptional candidate;
1 in 5 weeks on-call Rota, with a £200 Standby allowance for the week, 1.5 x standard pay and a minimum 4hr paid when on call out;
Company vehicle:  Can be a van or an estate car – yours to choose;
Fuel Card, Mobile, Laptop, Uniform, Tools and H&S Kit;
25 days paid holiday + bank holidays;
Company Pension Scheme

Dedication to delivering outstanding customer service

The company are proud of their dedication to collaborative working, with all divisions working closely to ensure their commitment to customer service is delivered seamlessly, with the business goal of providing outstanding customer satisfaction to all their clients.

Working Environment

An ambitious business with a strong team spirit.  Team and individual success is both recognised and celebrated throughout the organisation.  This leads to an excellent working atmosphere with everyone striving for the same thing – 100% customer satisfaction.

The Security Systems Service Engineer will be part of a close-knit team managed by the company’s Head of Engineering, who is personally committed to supporting all team members through relevant on job product training, support and guidance. 

Next Steps

If you believe you have the necessary skills and experience and are excited by the opportunity to work for a progressive company, we would love to hear from you.