Senior Office Administrator

Senior Office Administrator

Port Talbot

£26000 - £28000 (negotiable)



The Company

This well-established organisation installs and services perimeter security and industrial doors throughout the UK. They are currently in a period of growth and now require a senior administrator to join the team based in their offices in Port Talbot.



Duties

This is a general office administration position offering a wide variety of duties and responsibilities. It is a permanent, full-time position working from 09:00AM - 05:00PM Monday to Friday on site at their well-appointed offices in Port Talbot. The position offers plenty of potential to grow and develop a career within the organisation. There is also scope to further develop systems and procedures within the role. Duties will include:

* Booking in of all new jobs
* Liaising with customers to arrange installations
* Allocating work to the engineers (4)
* Answering all incoming calls, handling queries or redirecting calls to the relevant person
* Working on the CRM system (Big Change) loading new customers and keeping records up to date
* Assisting in the further development of the CRM to expand usage and functions
* Payroll preparation, collating hours worked, overtime and forwarding to external service provider
* Preparing service reports and forwarding to customers
* Emails to clients to arrange and confirm installation or service
* Contacting existing customers for service requirements and reminders
* Accounts administration including chasing payments and invoicing using Quickbooks
* Ordering stationery and consumables
* Passing new business enquiries to the Sales department for quoting
* Basic HR administration, maintaining staff files, holiday and sickness records etc
* Any additional administration duties as required

Requirements

The successful applicant will have the following skills, attributes and experience:

* Demonstrate a solid administration background encompassing a wide variety of duties
* Previous experience in booking and scheduling preferred
* Ability to multitask and manage a busy and varied workload
* Solid computer skills MS Office, Word and Excel experience is essential
* CRM and accounting package experience required (cross training to Big Change and Quickbooks will be provided)
* Happy to take responsibility as the sole charge administrator for the company
* A team player with the confidence to handle own responsibilities
* Solid attention to detail and accuracy
* Excellent written communication skills, confident in writing to clients in a professional manner
* Professional verbal customer service skills
* A flexible employee willing to help out wherever required

In Return

The company offer a friendly and flexible working environment and the role itself offers a good level of responsibility within the company. You will also have the opportunity to grow and develop the role further. Offering an excellent salary with free on-site parking. For more information contact Kim Simpson of Work Wales for a confidential discussion.