Service Coordinator

Service Coordinator (Scheduler/Controller/Customer Service)

Exeter

Hybrid Working – 3 Days Office & 2 Home Working

8am to 4.30pm Monday to Thursday & 8am to 4pm Friday (39 hours a week)

£28,000 to £30,000 + 10% Annual Bonus + Pension + 25 Days Holiday + Bank Holidays + Life Assurance + Laptop + Training

Service Coordinator position available in a highly successful manufacturer of forklift trucks.  You’ll enjoy working in a people focussed business in a world leading company offering excellent training and support.

To apply for the role, you need to have experience in a busy admin, customer service, controller or coordinator role. The role will suit those looking for a busy role in a team based environment. Every day is different and the role is fast paced. 

Part of a team you will be responsible for managing and controlling the engineers to breakdowns and planned service work whilst communicating with the customer at all times. You'll also produce quotations and deal with any queries. You’ll work closely with service engineers, supervisors and service managers. 

The Service Coordinator Role in Brief:

• Liaise and organise service engineers with breakdowns and planned service work
• Maintain accurate data
• Arrange and plan any work required
• Provide effective communication to the customer via phone and email
• Liaise with Service Managers to produce service schedules communicating with engineers and customers

The Person Required:

• Experience in a coordinating, scheduling, controller, admin, customer service role
• IT skills
• Excellent customer service skills