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Service Delivery Manager

Posted 26/10/2022
£60,000 per annum
London
Full time


Service Delivery Manager required by our client, an award-winning Financial Services company employing over 600 staff from its City base and five regional offices. Responsible for managing onsite IT service delivery and liaising with Outsourced MSP Service Desk across all office locations (currently UK only). creating a scalable IT Service Delivery capability.

RESPONSIBILITIES

  • Lead the onsite IT support functions across all locations.
  • Manage team rotas to ensure consistent support coverage to the business across all locations.
  • Owner of the Incident, Request, Change and Escalation processes.
  • Work closely with the IT Operations, Application and Data teams on problem management.
  • Co-design internal SLAs and KPI's along with peers in IT and business representatives.
  • Monitor and audit service delivery; ensuring processes are in place and followed.

The Ideal Candidate

  • Experience of managing multi-site IT or support teams.
  • Experience of IT asset and licence management.
  • Experience of creating and managing an IT Service Catalogue.
  • Able to coach and develop team members in implementing service management standards and processes.
  • Builds and maintains strong stakeholder relationships.
  • 3+ years' experience of managing IT Service Delivery teams within environments of 500+ users.
  • ITIL Certificate in Managing Across the Lifecycle or equivalent level
  • Prince2 & Agile Project Management Experience
  • Experience of ServiceNow Management Platform.

ALL APPLICANTS MUST BE FREE TO WORK IN THE UK FREE FROM THE RESTRICTIONS OF VISA'S AND WORK PERMITS.
Exposed Solutions is acting as an employment agency to this client.
Please note that no terminology in this advert is intended to discriminate on the grounds of age, sex, sexuality, race or religion and we confirm that we will gladly accept applications from persons of any age sex, sexuality, race or religion for this role.



Exposed Solutions Limited

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