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Service Quality Support Specialist

Posted 24/10/2022
Great benefits package
Full time

A brand new role for a Service Quality Support Specialist is required to monitor and improve the quality of the after sales service operation from customers first contact to final resolution.

Do you have experience of monitoring supplier quality & performance and managing quality systems?

If so and you are able to take a holistic view on delivering the best quality of after sales service then this role may provide a challenging and rewarding EMEA wide role with benefits to match.

Role of the Service Quality Support Specialist

* Working with the Service Business Manager, you'll be responsible for defining & implementing quality metrics across the sales service operation, sometimes also working with the Company's Quality & Compliance Manager.
* You'll drive continuous improvement, taking ownership of resolving quality issues with service providers, applying tools and methodologies to identify root cause and corrective actions (8D, 5x Why, CAPA).
* Monitoring service providers across EMEA and ensuring all procedures & policies adhered to, through annual audits, and measurements.
* Investigating any product concerns where required.
* Maintaining & producing documentation for the service department, to be compliant with ISO9001 and ISO14001 accreditations.

Skills & Experience of Service Quality Support Specialist

* Further education qualification in Electronics, Production or Business management.
* Min Further education in Maths and Sciences
* Previous experience working in a process or product quality role
* Experience in managing supplier quality, ISO9001.
* Experience in hosting audits, performing audits internally and externally
* Ability to analyse data to identify quality trends
* Ability and willingness to travel both domestically and throughout EMEA.

Desirable Skills & Experience of Service Quality Support Specialist

* Six Sigma Qualification
* External Auditor Qualification
* Additional languages

Package for the Service Quality Support Specialist

* Good basic salary + quarterly bonus
* 35 hour working week - hybrid 3 days in office
* Pension
* Health insurance, dental, permanent health and life insurance
* Training support £500 per annum
* 25 days holiday rising + BH
* Free Parking
* On-site restaurant, subsidised allowance per month

F4P Recruitment is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Business OfficeSupport; IT & Executive. You must reside in UK and be able to produce evidence of eligibility to work in UK. F4P Recruitment does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency & are GDPR compliant.

F4P Recruitment Consultancy

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