Title: ServiceNow Business Analyst - ITSM
Location: Charlotte, NC (Remote)
Type: Contract, 12 Months+
Pay Rate: $60-75/hr DOE
We are partnered with a leading Travel organization, who are seeking a talented Business Analyst specializing in ServiceNow ITSM.
This will be a heavily client facing role collaborating with a diverse set of partners across the enterprise.
* 6+ years' experience as a Business Analyst
* Demonstrated ServiceNow ITSM experience
* Identify and document business requirements, current and future states, and provide constructive feedback for future process improvements.
* Experience with workflow design, data analysis, data visualization, and impact analysis.
* Familiar with the Agile methodology concept and experience in agile tools such as Jira, Confluence, Mural or similar Agile backlog management tools (training is available)
* Define epics, user stories, acceptance criteria, facilitate story grooming/refinement sessions, and demo sprint deliverables.
* Perform end to end Business Acceptance Testing and ensure the traceability of test cases.