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ServiceNow Project Manager - Remote

Posted 13/05/2024
£80,000 per annum
Remote / Work From Home
Full time


ServiceNow Project Manager
95% Remote
Up to 80,000 per annum


Company client partnered with a quickly growing boutique ServiceNow partner, specializing in delivering transformative employee workflow solutions to businesses of all sizes and rescuing failed implementations.

Our partners are seeking a passionate and experienced Engagement/Project Manager (Senior Consultant) with strong leadership skills, to shape and deliver internal projects and become a 'go to' person for specific areas of operations. The ideal candidate will demonstrate excellent mentoring skills and will be able to provide pastoral / developmental advice to consultants, and share insights and feedback based on team engagement and challenges.

Responsibilities (Supporting & Growing the Business):

* Defining project scopes, goals, and deliverables that support business objectives in collaboration with senior management and stakeholders.
* Draft proposals and SOWs for new clients with minimal input from senior team members.
*Acting as a liaison between the project team, stakeholders, and vendors.
* Preparing status reports and documentation for project stakeholders.
* Collaborating with technical teams to ensure that the solution meets business needs and requirements.
* Capture business requirements and maintain project documentation including; requirements documentation, use cases, test plans, and training materials.
* Supporting testing activities, including test case development and execution.
* Identify process improvements and efficiencies within ServiceNow projects.
* Supporting the business with internal activities that contribute to the growth of the company, e.g. writing/recording content, researching & attending conferences, contributing to internal initiatives.
* Actively maintain your own network beyond contacts generated through the client.

Qualifications, Skills and Experience:

* High-level knowledge of the ServiceNow platform.
* Excellent communication and interpersonal skills.
* Confidently discuss platform capabilities and differences between products with clients.
* Build senior team's confidence to propose as lead role on project or programme.
* Influence senior stakeholders and constructively challenge to encourage discussion.
* Take responsibility for the KAM process - seeking out opportunities and identifying who from the senior team can help to close out.
* Strong quality assurance skills.
* Ability to analyse data/information and produce reports to reflect findings, progress etc.
* Strong organisational and time management skills.
* Ability to work in a fast-paced environment and manage multiple priorities.
* Attention to detail and ability to work independently or as part of a team.
* Desire and motivation to learn and be inquisitive about people, processes and technology.

There's a true flexible working culture and leading benefits. (Great pension, bonus, flexible working, etc). Working remotely you will be expected to be in the office based in Birmingham once a quarter with all travel expensed.



Oliver James Associates

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