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Solutions Coordinator

Posted 29/04/2021
£24,000 per annum
Stockport
Full time


Job Title - Solutions Coordinator
Location - Bredbury SK6  (currently fully remote due to the ongoing pandemic)
Salary - circa 24k
Hours of work - Full Time Monday to Friday, 9.00am - 5.30pm

Introduction

Client is a well-established and growing provider of business Telecoms and IT services. You will be responsible for processing orders across our portfolio of services (IT Support, Office 365, Hosted / VoIP Telephony, Unified Communications / UCaaS, SIP Trunking); validating the commercial and technical specification on receipt from Sales, managing them through implementation and on into billing with hand over to the support team on completion. You will understand the carriers and suppliers, their portals and processes and the products being sold, therefore will have worked in a similar provisioning/order manager/sales support role in an ISP, IT or Telecoms environment.

Principle Responsibilities

You'll be responsible for…
* Delivering customer service via telephone and email
* Validating order requirements with sales and technical teams, providers and the customer
* Organising purchase and delivery of hardware
* Raising orders to provision, cease and renew services with carriers / vendors
* Allocating and booking engineering resources
* Managing the number porting process
* Maintaining sales and purchase order system records in a weekly routine
* Accurately capture network details to ensure accurate onward billing
* Resolving problems and overcoming barriers to keep projects on track
* Meeting defined customer service SLAs and standards
* Maintaining CRM system records

Qualifications and Experience

If you're right for us, you'll bring…
* B2B customer service - managing expectations, keeping customers informed, delivering undesirable news in a constructive way
* Experience of coordinating multiple elements in an order to meet a pre-set deadline (order processing, provisioning or similar)
* Good understanding of the of IT, VoIP telephony and circuit data products and services - Office 365, IT networking, Ethernet & xDSL connectivity, SIP, VOIP telephony
* Good Microsoft skills (Word/Excel/Outlook).
* Good standard of general education

Personal Attributes

If you're right for us you'll…
* Thrive on working at a fast pace, planning ahead and juggling priorities
* Enjoy administration and have keen attention to detail
* Enjoy helping others, making things as easy as possible for the customer
* Be a proactive problem solver
* Have a positive outlook
* Be a confident and open communicator with sophisticated written and verbal communication skills
* Enjoy getting stuck in to help where help is needed

Key Benefits

If we're right for you, you'll be looking forward to:
* 22 days annual leave (increasing to 28 over 5 years) plus bank holidays
* Flexible ways of working
* Wellbeing scheme and company sickness benefit
* Being part of a committed, cohesive team
* Support to progress your skills and career

If you have the skills, experience, and enthusiasm to take on this challenge and succeed in a fast moving, competitive technology-based environment, we would really like to hear from you.

Please click 'Apply' to forward a copy of your CV.



2M Employment Solutions Ltd

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