Advancing People Multilingual Recruitment Specialists are now recruiting for a German speaking Technical Customer Service advisor/Service Desk Analyst for their client based in Hatfield, Hertfordshire
As a Technical Customer Service Advisor/Service Desk Analyst it will be your responsibility to provide support assistance via the telephone and email to the German speaking region.
Roles & Responsibilities:
* Follow and understand industry best practise support methodologies
* Take ownership of requests following them to resolution
* Proactive when dealing with customer issues
* Help maintain knowledge articles and other internal documentation
* offer 1st line technical support to customers
* Attend customer meetings
* Fluent in German
* Technically minded and customer focused
* Ability to work as a team and independently
* Maintain a calm, analytical disposition
* Have practical experience in a support environment
* ITIL experience & potentially aware of SQL
This is a full time permanent position offering an annual salary of up-to £26,500.
This is a remote / Work from home position - Travel to Hatfield once every 2 weeks.
Advancing People Multilingual - Recruitment Specialists
Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.