Aftersales Manager

Aftersales Manager

Basic Salary up to £55,000 DOE | OTE up to £75,000 + Company Car | 25 Days Annual Leave + Bank Holidays (increasing with service) | Pension & Life Assurance | Exclusive Retail, Lifestyle and Vehicle Discounts

Full-time | 45 hours per week, including Saturday mornings on a rota basis

Lead Excellence. Drive Performance. Shape the Customer Experience.

An exciting opportunity has arisen for an accomplished and ambitious Aftersales Manager to lead a high-performing aftersales operation within a progressive and customer-focused automotive business.

This is a pivotal leadership role for a motivated professional who is passionate about delivering exceptional customer experiences, developing successful teams, and driving commercial performance. You'll play a key role in shaping the future success of the business while leading a dynamic and talented team.

The Opportunity

As Aftersales Manager, you will take full responsibility for the operational and financial performance of the Service Department, ensuring outstanding levels of customer satisfaction while maximising efficiency, productivity, and profitability.

Working closely with senior leadership and support teams, you will lead, motivate, and develop a diverse team of Technicians, Service Advisors, Parts professionals, and departmental support staff, creating a culture of excellence, accountability, and continuous improvement.

Key Responsibilities

* Lead the day-to-day operation of the Service Department, ensuring exceptional service delivery and operational efficiency.
* Drive workshop productivity, utilisation, and departmental profitability through effective performance management.
* Inspire, coach, and develop your team to achieve individual and collective success.
* Deliver outstanding customer experiences while maintaining the highest standards of quality and professionalism.
* Monitor and manage departmental financial performance, budgets, and key performance indicators.
* Ensure full compliance with manufacturer requirements, company policies, and industry regulations.
* Foster a positive, inclusive, and high-performing working environment that encourages engagement and professional growth.

About You

We are looking for a confident and results-driven leader with a proven track record in automotive aftersales management.

You will bring:

* Previous experience as an Aftersales Manager, Service Manager, or in a senior aftersales leadership position.
* Strong operational expertise within a busy automotive service environment.
* Demonstrated success in leading and developing large, multi-disciplinary teams.
* Excellent commercial awareness with the ability to drive profitability and performance.
* Exceptional customer service focus and relationship-building skills.
* Strong analytical, organisational, and problem-solving abilities.
* A commitment to maintaining the highest standards of compliance, quality, and customer satisfaction.
* A leadership style that inspires others, drives accountability, and creates a positive workplace culture.

Why Join Us?

This is more than just a management role-it's an opportunity to make a lasting impact within a successful automotive business that values leadership, innovation, and customer excellence with a World Leading Brand!

In return, you'll enjoy a rewarding career, ongoing professional development, excellent benefits, and the opportunity to lead a talented team in a business committed to continuous improvement and long-term success.

If you're ready to take the next step in your leadership career and drive outstanding results within a fast-paced automotive environment, we'd love to hear from you.