Fire Alarm Service Engineer

Service Engineer – Fire Industry

We are looking for a highly skilled and experienced Fire Alarm Service to join our growing team. This role covers the full lifecycle of fire alarm systems, including servicing, fault-finding and repairs. You’ll act as a senior technical point of contact, providing leadership on-site and mentoring junior engineers. The role also includes participation in the out-of-hours on-call rota, responding to urgent service needs in line with our 24/7 support commitments.

The role is mobile, primarily covering the Midlands, with occasional travel to surrounding areas. sites will vary in size and complexity, requiring a flexible and proactive approach.

A company van, tools, laptop, and phone will be provided to support you in your role.

We offer a training and development program to help you continue growing your technical skills and progress within the business.

3.  KEY ACCOUNTABILITIES

·       Conduct planned and reactive maintenance, servicing, and fault diagnosis on addressable and conventional fire alarm systems.

·       Perform full system tests, verify cause & effect logic, and ensure integration with life safety systems (e.g. sprinklers, access control, emergency lighting).

·       Respond to emergency call-outs as part of the on-call rota, delivering effective solutions under pressure while maintaining excellent customer service.

·       Provide technical leadership and mentorship to junior engineers, promoting best practices and high standards.

·       Liaise directly with clients, site managers, and contractors to ensure project and service expectations are met.

·       Accurately complete service reports, commissioning certificates, and compliance documentation.

·       Support the team with system upgrades, remedial works, audits, and quotations.

·       Ensure full compliance with BS 5839, fire safety legislation, and health & safety policies.

4.  JOB DIMENSIONS

Financial

N/A

Staff – Direct reports

N/A

Staff – indirect reports

N/A

Contacts

5.  PROFESSIONAL QUALIFICATIONS / SKILLS / WORK EXPERIENCE

·       5+ years' experience in fire alarm servicing and commissioning, ideally across a range of systems and site types.

·       Proven commissioning experience with leading fire alarm systems (e.g. Gent, Notifier, Advanced, Kentec, Apollo, Hochiki, etc.).

·       Comprehensive knowledge of BS 5839 and applicable standards and legislation.

·       FIA certification (Units 1–5) or equivalent. ECS, CSCS, or relevant trade card preferred.

·       Strong technical skills in fault finding, loop testing, cause & effect programming, and panel configuration.

·       Excellent problem-solving skills and confidence working on high-profile or complex systems.

·       Ability to mentor junior engineers and represent the company professionally on client sites.

·       Full UK driving licence (or equivalent).

·       Willingness to participate in the on-call rota (typically one week in [x], with overtime or call-out pay).

Desirable:

·       Experience with integrated life safety systems (e.g. fire suppression, emergency lighting, BMS).

·       Manufacturer training (Gent, Advanced, Notifier, etc.).

·       Health & Safety certifications (IPAF, PASMA, SSSTS) advantageous.

·       Knowledge of commissioning software tools and laptop diagnostics.