Complaints Specialist - Insurance - Fully Remote

Advancing People - Recruitment Specialists are now recruiting for a remote Insurance Claims Complaints Specialist to join a VC Backed Tech company who are using AI to help insurers process Claims in record time.

Our client have raised $16M+, and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans.

As a Complaints Specialist you will be responsible managing complaints end to end, from first notification through to a successful outcome.

This role is ideal for:

* An experienced complaints specialist who wants real ownership in a high-growth environment
* A senior insurance claims handler ready to specialise and build a function from scratch

The Role:

* Own your specialist function end to end with high autonomy
* Investigate, build cases, and drive outcomes across the claims portfolio
* Develop and improve processes, templates, and workflows as the function scales
* Coach claims handlers on identifying relevant opportunities at the point of claim
* Track and report on performance metrics for your function
* Attend client meetings as a domain expert in your specialism
* Maintain accurate records for audit, compliance, and client reporting

The Person:

* Based anywhere within the UK or Ireland with work authorisation
* At least 2+ years of experience handling insurance complaints, quality assurance, or regulatory compliance
* Strong organisation and ability to prioritise independently
* Comfortable using data to make decisions
* Team-oriented, hardworking, and ambitious
* Experience leading, mentoring, or coaching others is beneficial
* Startup or high-growth experience is a plus

This is a full time Permanent fully remote position offering an annual salary of £45,000 - £55,000 + 15% Bonus + Equity as well as very attractive company benefits.

The role offers full flexibility to work from home / Remote working 5 days a week (100% of the time)

Advancing People - The Recruitment Specialist

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.