Customer Service Administrator

Customer Service Administrator

Bar Hill, Cambridge

£28,000 + 25 Days Holiday + Bank Holidays + Private Healthcare & Dental + Joining Bonus (£1,500 after 6 months) + Life Assurance (4x) + Company Pension (2% Employee, 5% Employer) + Income Protection + Enhanced Family Leave + Profit Sharing Bonus

Monday to Thursday 08:00 to 16:45, Friday 08:00 to 12:30 Friday

Customer Service Administrator required for a reputable manufacturing company. This is a great opportunity for someone looking for a varied role within a friendly company of approximately 100 employees offering long term job security.

The successful candidate will need experience working in a customer focused role within a technical industry. You will also need experience working with Excel.

Joining a growing team, the Customer Service Administrator will be responsible for managing the end-to-end order process from quotation, placing orders and liaising with internal production and engineering teams.

The Customer Service Administrator Role:

· Working with SAP and Excel

· Respond to customer queries and providing updates

· Order processing, including updates POs, processing reworks, repairs etc.

· Liaising with production teams to complete customer orders in time

· Raising credit/debit notes

· Updating price lists, quotes, customer details etc. on systems

· Liaising with customers on BOMs and drawings

The Customer Service Administrator Candidate:

· Experience in a customer support / sales / admin role

· Experience working in a technical industry – manufacturing, engineering, pharma or similar

· Excel experience