Service Advisor

Service Advisor - Oxford

£32,000 Basic | £39,000 OTE + Excellent Benefits
Full-Time | 45 Hours per Week (Including Saturday Mornings on a Rota Basis)

Take the next step in your automotive career with one of the UK's most respected automotive groups - a business that truly values both its customers and its people.

Our client is seeking a professional, customer-focused Service Advisor to join their successful Oxford dealership team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and takes pride in delivering exceptional service from start to finish.

The Role

As a Service Advisor, you will be the key point of contact between customers and the workshop, ensuring every customer journey is smooth, efficient, and professional.

Your responsibilities will include:

* Welcoming customers and delivering a first-class front-of-house experience
* Keeping customers fully informed throughout the service and repair process
* Managing bookings, follow-ups, and customer communications proactively
* Advising on vehicle maintenance, repairs, and service plans
* Completing administrative tasks accurately and efficiently
* Building long-term customer relationships through outstanding service and attention to detail
* Working closely with technicians and the wider aftersales team to ensure seamless vehicle handovers and collections

About You

We're looking for someone with excellent customer service skills and a genuine passion for delivering a positive customer experience.

You will ideally have:

* Previous experience within the automotive industry or a strong customer service background
* Excellent communication and organisational skills
* The ability to manage multiple tasks and prioritise effectively in a busy environment
* A calm, professional approach under pressure
* Confidence using internal systems and updating customers regularly
* A proactive, team-oriented attitude with strong attention to detail

Most importantly, you'll be someone who takes pride in creating an exceptional experience for every customer, every time.

What's on Offer

* Competitive salary with an achievable bonus structure
* 25 days annual leave plus bank holidays, increasing with service
* Manufacturer training and ongoing career development opportunities
* Life assurance and a contributory pension scheme
* Employee discounts on vehicle purchases, servicing, and lifestyle benefits
* Access to an exclusive rewards and shopping perks platform
* A supportive and professional working environment with genuine progression opportunities

If you're passionate about customer service and looking to build your career with a leading automotive group, we'd love to hear from you.